Reviews Old

I have tried several times to contact you at [****]. I purchased a helmet - which is great! - a gift, but the recipient wanted the MIPS version. I've since ordered a MIPS one, but you've not replied to ANY of my emails (from several addresses, no SPAM) with further details. I included the S/N, photos etc. and really frustrated - as it's a great product otherwise.

Guten Tag
Ich möchte mich hiermit nochmal in Erinnerung bringen und bitte Sie um Rückantwort.
Ich möchte das Produkt retournieren und benötige hierzu ihr Feedback
Danke
Bauer
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---------- Weitergeleitete Nachricht ----------
Von: Alexander Bauer
Datum: 17.07.2025 09:03
Betreff: Re: Your order 15128 has been delivered
An: [****]
Cc:

Guten Tag,
ich habe am 15.06.2025 über die Homepage den Link für eine Retoure Anmeldung genutzt und an euch geschickt. Leider habe ich bis dato keine Reaktion erhalten. Bitte um Rückmeldung und Info wie bzw. Wohin ich den Helm retournieren darf

Danke und Grüße Alexander

Zitierten Text anzeigen

The minis make great turn signals

I already have the helmet with the remote when I bought it for the first time, but very unfortunately I lost the remote, and because i Love it so much because of my safety on the road, i just don't have any other choice than to replace it. Love ❤️ it, and can only recommend it to anyone.

Leider warte ich immer noch auf meine bezahlte Ware und eine Antwort. Ich kann niemanden bei Lumos erreichen, keine Antwort auf meine Mails! Es gibt für mich keine Möglichkeit, an meine bezahlte Ware zu kommen.

Bezahlt habe ich die Ware sofort.Leider habe ich meine Ware bisher noch nicht erhalten. Ich hatte bei der Adressangabe die Hausnummer vergessen, konnte sie aber auch im Nachhinein in meinem Anmeldeaccount nicht mehr ergänzen. Auf meine Bitte und deinen Kontakt per E-Mail warte ich leider bis heute noch. Das ist sehr schade, da ich den Helm nächste Woche meinen Mann zu seinem 65. Geburtstag schenken wollte. Bitte melden Sie sich irgendwie bei mir und versuchen Sie, die Ware an die richtige Adresse zu schicken.

Charging Cable

This is a well made helmut. I like the lights front and rear and the turn signal option is useful but I am not sure the people behind me pay any attention to the flashing light. The instructions for using hand signals don’t make any sense. I couldn’t get that function to work. The face shield is a nice touch but I would like the option of a tinted shield.

I love this helmet. I really like the front and rear signals. Very comfortable to wear.

Different as the originals for the ultra helmet

They are very brit for the size of them

The Lumos Firefly Mini lights fit perfectly on my bike. Pairing them with my existing remote and the Lumos Ultra worked without any problems.
So far, everything has worked well while riding and with the synchronization. Whether the magnetic mount is reliable remains to be seen, but so far, everything has held up great.

Happy I bought these

Lumos Remote (USB-C charging) + Handlebar Mount

Had a Kickstart helmet for years and have upgraded recently. I found the front indicators really helpful for oncoming traffic - not sure why removing these was a good idea. The helmet is comfortable though and the front white lamp is definitely brighter.

All tested and mounted, but not allowed to ride the bike after accident yet...😩

Charging Cable

Charges quickly

Finally all ordered arrived.
Happy as I broke my 1. in a ghastly accident and that 1. may have saved me from very bad head injury.
Thanks

I ordered a helmet. It was supposedly delivered. But since it wasn't, I contacted customer service. I received an email telling me to ask my neighbors. Nothing was delivered there either. Hermes, who were supposed to deliver the package, doesn't know anything either. I haven't received a response for 14 days, and now I've paid €290 for nothing.

Very comfortable replacement padding for your Lumos helmet.

Excellent product

Dear All,
Hope thus message finds you well.

I realized that the color I bought (white) is not suitable for me and I would really love to exchange it to black.

I did not wear the helmet yet.

Do you believe that it could be possible?

Thank you in advance

Best,
Maria

Lumos Remote (USB-C charging) + Handlebar Mount

Light and charger were not delivered but paid. No reply After Devers days