Reviews Old

I think you provide great service. I love me helmet but lost the recharging cable. i am glad i could purchase a replacement easily.

The visor is very functional and in my eyes absolutely necessary. Should be included with a helmet at this price point.
I am glad to have it!

amazing bright turn signals. Finicky brake sensor like most out there in the market.

brightness and use for turn signals is brilliant. Needs a much longer lasting battery life.

Why is it this Quad charger always runs out of stock??? Customers requires a multi charger when buying more than 4 units. I have been doing multiple months of visits and always see this ran out of stock..

I purchased a Lumos Matrix in 2019. It was and is wonderful. I decided to buy another helmet, this time the Ultra. The features are not what I expected. Turn signals don’t work on the front lights, there are no colors, and the width of the front light is not nearly as wide as with the Matrix. What I do like though is the USB-C charging, which is wonderful. The helmet is extremely light weight, which is really nice.

Overall, great experience. I had an issue with shipping, and the customer service went above and beyond to ensure my expectations were met. Overall, their customer service was 5-star.

I haven’t got my helmet yet

I’ve been riding now using my third product of yours. I’m highly impressed with the quality of your helmet. I’ve had some issues connecting the older helmets and I find going back and forth with customer service is like playing email ping pong. Only wish you had a 800 one on one customer tech support solution desk or system. Only want to speak to a live human. Thanking you in advance, Eric Neuwirth, CFP

Love the helmet and sleek lighting design and am also a fan of how bright the lights are and how they are easily programable via the app! One recommendation would be to be able to change the light mode via the app but other than that very satisfied with my purchase and would definitely recommend!

I’ve had them for more than a year. The lights work awesome and sync perfectly with the helmet and turn signal. Unfortunately, I’ve had two front light universal mounts come loose over time and recently lost a light when the entire mount popped off the bike on a ride.

I don't like the attachment with rubber rings at this price. The function of the device is great!

Online had ik de indruk dat dit artikel een extra vulling zou zijn, daar de helm een beetje losjes zit. Blijkt dus alleen maar een nieuwe set om de oude te vervangen. Spijtig

I was gifted my 1st Lumos Ultra from a friend. The helmet served me well and when I had a crash in May and was knocked unconscious I believe that helmet saved my life. Because I damaged and cracked the helmet Lumos offered a 30% discount to order a new helmet. I immediately took advantage of that and ordered the Mips e-bike helmet with visor. I wasn't sure I'd like the visor but on the first ride I fell in love with it! Although there was a brief order snafu for the new helmet Lumos quickly remedied the problem. I end up riding in the rain a lot so I am always happy to have the lights on the helmet for extra visibility! Thanks Lumos, I am a very satisfied repeat customer!

I Love this helmet. I use for riding on The street.

Lumos Firefly

It’s ok, but I really cannot understand why a visor isn’t part of the helmet. Easy enough to fit but quite short so limited use against sun and rain.

Absolutely love this helmet. Design and fit are fantastic. The helmet has everything I’d expect from a high-end helmet with the added safety of a flashing light. I also really like that the light charges wirelessly. Definitely recommend.

Similar to others, the "spider" part broke on one side without any external stress apart from fast rides on a cobbled street.

comfortable, adjustable, lights work as advertised

Very happy with my remote ! Thank you for the excellent service.

I had the worst experience with lumos shipping. But all of this was made better by an amazing customer service rep Kavin. He ensured he responded promptly and heard all my concerns despite me never getting the item . But he made sure I was taken care of and supported

I received my helmet a few days a go and have worn it daily since then. It is comfortable and easy to adjust. I am new to toting children with a cargo bike and appreciated the increased visibility of the lights.

the outer vinyl housing of the charge cable with the magnetic attachment, of my 3 year old Kickstart model has failed in several places, causing the inner wires to become exposed, and ultimately breaking. I have soldered these wires back together in 3 places. Last week the wires broke again, this time the break is too close to the magnetic connector to repair. I have been told these cables are no longer available, per Lumos support. A friend has a Kickstart II which is less then 1 year old. His has the same connector. There are several reviews on this site which are only a few months old, which rave about their new replacement cables with the magnet. Lumos supports says they are not available and will not be available in the foreseeable future. The best they can tell me is to check my local bike shops, and maybe someone will have one in stock. What is wrong here? Why can I not get this simple replacement cable?

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