Reviews Old

The online tracking shows that the parcel NEVER LEFT the sender's address.
And the online ‘support’ is 100% USELESS. I've received over 30 emails since 6th July 2025, and the problem still hasn't been resolved. The person ‘tracking’ the issue should be dismissed.

Ok, but lengthly shipped from China

Lumos Ultra

Upon pairing with helmet; working operation correct!
Brilliant!
Thank you!

Really great support...was highlight of my day 😀

Fast, great :)

Purchased this helmet almost exactly a year ago. Came here to post a review after an accident on the road involving a vehicle. I was thrown from the bike and the helmet saved my skull. Protected my brain and the lights even continued working after the helmet shattered. Posting this just after arriving back home from the ER.

I had ordered this product that cost me 229 euro and they sending me the product via 4px instead of DHL or Hermes. It took over 14 days. and I didn't even know when the product would arrive. and their customer service worse. they don't feel like replying anytime. Please never buy from then instead buy from your own country or other brand. I bought it from bike-discount.de at 180 euro in germany after waiting for this product for weeks. It took 2 day to come. then I returned the official one back. but their return policy so messed up. they provide me with just a address and mobile number that doesn't work instead of any return label. I had to pay extra 7.69 euro to return this product. W. they don't reply my email. and for refund I had to complain to PayPal because I thought they will scam me. then PayPal handled rest of the policy. Never buy from this chinese company. You can get scammed.

Lumos Firefly Mini

Very comfortable and stylish helmet

Quick delivery, Perfect Service, fabulous product - thank you❣️

The lights on this helmet are next level, you definitely won’t be missed. The integrated handle bar mounted buttons for turn signals make it easier to let drivers know your intentions, probably best to keep the hand signals going though!

It’s lightweight and comfortable and the build quality is decent.

I think with all its smart features it’s worth the price tag.

Customer service is tops also.

Verry good.

Customer care very good. Delivery time should be more fast

I have a Lumos Smart Cycle helmet and have purchased 4 bike lights to complement it now the nights are getting darker. The helmet & lights can be synced abd this is really effective. Can be used as front, rear & indicators and syncing through the Lumos App. Easy to install and set up/customise. The charging mat is great also - you will beed a 10w charger plug, the charging cable is provided. Overall, very impressed and pleased with these lights and accessories.

Got a replacement for my magnetic cable. Seems much more durable than the old cable.

What I got when I received my set of four firefly minis was four mini lights and a giant pile of very fragile plastic parts, including two broken clips, and no instructions whatsoever. And to this day I can't find any real instructions on how to put all the little pieces together effectively, and the site doesn't give you any information on replacing broken pieces. I still have my original kickstarter Lumos helmet and have been a supporter since the beginning, but I'm done. It was nice while it lasted.

Ich bin zufrieden mit dem Helm und würde ihn wieder kaufen. Man wird nachts gut gesehen. Zum ausleuchten reicht das Frontlicht allerdings nicht. Nachdem die Fernbedienung für die Blinker gleich nach 2 Wochen defekt war, bekam ich anstandslos eine neue Fernbedienung zugesendet.

Without a doubt, this is the best helmet available. I highly recommend it to anyone who values quality and safety.

Charging Cable

It has been a journey finding out what I needed as thing came along.
thanks for Keshaavan keeping up with me and getting the items that I needed.
one more step (I think) and that is deciding what helmet to purchase. I guess the one I have is too old?! But I think I still like it more than the store offers! Maybe just gotten used to it. Will just need to make the decision. One thing at first was finding out that the cables were "free" was a good surprise.
Thank you Lumos! (and Keshaavan )!

I'm very pleased with this item. It only just fits under my helmet, but I have a size small helmet and I did not have much spare room in it.

The liner is very warm and comfortable and is effective at keeping the wind and rain off my head and ears in bad weather. It looks neat and smart while keeping me much warmer than the helmet alone.

I recommend this item fully to other Lumos helmet wearers.

Outstanding customer experience and high product quality, already looking forward to my next order

Nice and bright, but I am worried that I will loose them quickly as the rubber band to attached them the bike is not connected to the light and comes off quickly. It would be great if there was a smarter solution than just rubber bands for that price.

v1 handlebar end mount kept reliably breaking. It was so frustrating to lean my bike against any wall as the plastic would easily crack or chip. Even just general wear would cause it to decay. The new design is much more simple and sturdy. It is very purpose built and made it easy to attach the firefly minis. Glad they updated it!