Reviews Old

i like the products, both the helmet and the interior protection for cold. I keep them and claim nothing and wont make noise. BTW, i never write in in these things. But i was shocked that the packages had been pre opened and the interior protection, a bit dirty. Thanks.

Replace my Helmet without question having not used it since I purchased it some years ago as the lacquer on the helmet was flaking. Got the new replacement helmet within days. Brilliant Customer Service that many companies could learn from.

The cradle is simple to use, neat and tidy and is easy to see when charging is done. I like the construction of the charging cables, not being plastic.

The Product is so good and it is such a Pitty that the Battery not hold and hour in Blinking Mode. The Only Distance. I reached was FOURTY five minutes in blinking Mode.

app are not connected wirh ultra mips after view days. great bullshit

Lumos Ultra

Trotz Dunkelheit und Nieselpieselwetter bin ich gut sichtbar. Fast die ganze Familie ist auf den Lumushelm umgestiegen. Mich fährt keiner um, weil er mich nicht sieht. Er ist zudem bequem und nicht zu schwer.

Did a review on you tube retired vet canadian e biker have a watch

Still waiting for the cables. Lumos is using a completely unreliable shipping company. Cables landed in Vancouver two weeks ago and the last mile - literally just one mile from the airport 4PX or PDN Express our order is still in transit. The latest - a bogus message about holiday closure in middle of January !?! We need these silly cables because Lumos made them intentionally non-standard. Okay, this is their right, but if that is the case then they should also deliver them when someone order them.

I can't speak to the performance or quality of the product itself as it was a gift and it didn't fit the recipient, so I requested a return. I have never had to deal with a more convoluted and dodgy returns process. Apart from the fact that I received a helmet in the post, I have no idea if I'm dealing with a real company. It's all super weird. The shipping takes ages (direct from Hong Kong or China, I assume), then their supposedly (I quote) "30 day hassle free returns" is the most hassle I've had to go through for a return possibly ever, and I'm still not convinced I'll get my money back. They do at least make it clear upfront they don't cover costs of returns, but that's fairly standard. Where it gets weird is that you contact the helpdesk, then they give you what looks like a random residential address to send the helmet to. Except you have to handwrite a note to put in there with the serial number of the helmet on it, plus a list of everything in the order (because they can't look it up...?). They don't make how to do any of this very clear, so I basically plastered my order number anywhere I could (it was already ringing alarm bells as an odd process). Then you post to said random residential address somewhere in London (although who knows, maybe they vary the address? There doesn't seem to be a business registered to that address so no way to check it is legit associated with Lumos). Apparently someone at this address then sends it to a warehouse somewhere else, where the helmet will be "inspected" for "resale" condition. So in other words, you pay for postage, send it to some random person's home (no name given as to who you should address the delivery to), then they post it somewhere else (presumably back to China or Hong Kong?). Only then do they confirm (supposedly, I'm still waiting with no update at all for about a week after the parcel was confirmed as delivered to the address they gave me) that the return has been accepted. So it could get damaged or lost in onwards transit, completely out of your control, and I guess you don't then get your refund. Seems utterly scammy and weird, and far from "hassle free". As much as I'd love to support independent and innovative start ups and avoid using Amazon etc, I seriously suggest if you want one of these helmets, buy through a third party stockist like Amazon or a physical bike shop so you have some protection (either for failure to deliver or refunds/returns, or I guess for general consumer protection). These helmets are not cheap, and ultimately they are safety kit - it's just too much to gamble on an untraceable company with no business premises in the UK, seemingly not subject to UK laws (their T&Cs claim to fall under jurisdiction of State of Delaware) and, presumably, therefore lacking in any protection or recourse for UK consumers. It's also not clear exactly how this works - you buy from a company, but return to an individual?

Lumos ULTRA MIPS Ebike.
Use it with winter liner and an e-scooter in cold Europe and it works great! I like the windshield for my eyes, it holds away the icy wind!

I command one moré for m’yfront bike…

Braided and working. Delivered to Mexico without issues.

Der Helm ist noch nicht angekommen. Nur die Wintereinlage für kalte Tage.

Ich habe den Helm geschenkt bekommen und versuche nun schon seit Stunden eine Bedienungsanleitung zu finden. Die im mitgelieferten User Guide angegebene Homepage lumoshelmet.co/ultra gibt es nicht und ich konnte bisher auch keine andere funktionierende Seite finden. Weder lumoshelmet.co/ultra noch lumoshelmet.co/start oder allein die Seite funktionieren alle nicht. Somit weiß ich nicht, was ich überhaupt machen muss, denn es steht ja geschrieben, dass ich vor Verwendung meines Lumos Ultra die Bedienungsanleitung durchlesen soll. Wenn man für so viel Geld einen Helm erwirbt erwarte ich, dass mir auch eine Anleitung zur Verfügung gestellt wird... auch auf der Homepage (eu.ridelumos.com) habe ich keine Möglichkeit gefunden, eine Anleitung oder Manual herunterzuladen. Also bis jetzt bin ich nur sehr ärgerlich und nicht begeistert. Ich hoffe, jemand reagiert und kann mir helfen - vielleicht liegt es ja auch an mir.

Lumos Ultra (MIPs) offers you the protection required for road riding and at the same time enhances visibility to your road presence for other road users for safe road riding.
The front and rear LEDs gives you the illlumination requires for other road users to identify your presence and couple with the remote or phone app control to rear lights in showing your intention to left or right turning at upcoming junction for road users behind you.
The helmet is light and comfortable to wear on for long rides and offers you peace of mind on safety and enjoys your ride or beating your training.
The support team or Customer service are great too in handling your queries and problem encountered while using their products.

Works great. I own six Lumos products and love the way they all work together to keep me safe. The rear turn signal mount was easy to mount and makes the fireflies even harder to miss.

After the helmet padding was installed it was like I had a new helmet.

Quick delivery and easy diy fix.

Quality and function are good, but the installation is too difficult and the installation guide videos poor.

Winter Liner

Lumos Remote (USB-C charging) + Handlebar Mount

I ordered these hats some weeks ago. You sent me a email with a shipping details, however this only told me that the goods had left your depo. I have no other information.I don't know who is shipping it to Jersey and when it will be delivered.
Alison Vautier

its fine

réponse rapide, personnel tres sympa!

excellent product and above all excellent assistance.