Reviews Old

As a bicycle commuter I’ve only ever dreamt of a way to be more visible to vehicles so I can safely ride my bike sharing the road. This Lumos E-bike helmet is not only functional, it’s comfortable and like nothing else on the market that I’ve come across. I absolutely love the innovation of all the features like MIPS, the headliner insert that keeps your head and ears warm in adverse weather, the integrated face shield and of course turning signals. Love Love Love this product! I would buy one for everyone if I could.

Amazing helmet. Great fit with unique features. Looks cool, too. I love it!

I have had 4 of these now a year and they are simply amazing, they work so much better than you could imagine. I did have an issue today on my return from a road ride in that one of the rear lights had drop out of the locating case, something that's never happened before. It happened in the last section of hhe ride, stopped go take pictures and know it was then. Unfortunately I am now minus one light so need to find out how to obtain a replacement. I'm sure the lovely guys at lumos will do that, their support has always been fantastic.

Love the helmet, its functionality and how easy it is to set up and connect. But I will never again order from Lumos directly. Customer service is completely overwhelmed and takes forever to reply / doesn’t seem to receive your answers at all. I needed an additional remote and ordered it from a 3rd party vendor. Got it way faster and with much less hassle then when I ordered from Lumos directly.

L'éclairage est défaillant suite à une mise à jour. La connexion est impossible. Le service client ne répond pas. Je suis très déçu vu le prix du casque et ne recommande pas cette marque.

You still have my money, and I don’t have the item because you labeled it incorrectly. As a result, the package couldn’t be delivered. It was returned to you a long time ago, and I still haven’t received a refund. Truly outrageous.

Best of

when I assemble the mount
due to too strong fastenning
small steel ring of connection part was broken
(between end of the steel mount and light mount)

I really like this helmet. It is a bit heavier it the features are worth the extra weight. You will definitely be seen with this kit on. Only issue I had was registering it but Lumos is getting back to me on this.

The helmet is not working and technical support is not responding.The helmet cannot upgrade the firmware. The orange lights are flashing all the time and the helmet cannot connect to my phone. I want to return it. But I'm afraid I won't have the helmet or the money.

Illustration red but white sent very disappointing. It is a great light though

It works good with firefly. The helmet fits good on my „Münsterlander“ head. A perfect combination for Security on a bike.

customer support for returns does not work at all

They are all in cold quality, but two of the clips are broken and so I can’t use them. That’s fat.

It tooks a few minutes following instructions and now my head stays warm on chilly mornings. A surprising benefit is that my situational awareness is better as I no linger have the wind whistling in my ears. I’m loving the modular aspect of my Lumos

The weather has not been biker friendly so just by trying it on several times I really like the helmet especially the fit. I am pleased to find a larger size that fits comfortably. I was able to get a nice gray that is close to the color of my e-bike.

The helmet never arrived, I wrote the support team several times but they did not respond. My money is still gone

I finally got to ride again and used the remote turn signal switch. It is great. It reminds you it is still on if you forget or delay turning it off. Nice features and easy to use.

The original cable broke after only 3 years . Therefore needed to buy an expensive replacement . It’s s pity these cables are not standard USB-C

Ist schon irgendwie genial wie das funktioniert ich hoffe das die Autofahrer das Licht gut sehen

Great product, fantastic visibility to let those behind me (vehicles) that gets their attention that a cyclist is ahead.
I give it 5 stars, the only product enhancement would be the equipped turn signal device. After a couple battery changes, the slot is weak and widens to where you cannot replace a drained battery.

Being able to make adjustments to how the blinkers work is neat too

I wrote two emails regarding the missing order without any response. No refund until now

I bought 2 firefly lights, and the website clearly said that "what's in the box" included a charger. They only sent lights. I contacted the company and they admitted that their website is "misleading." They have done nothing to make things right and send me the charger that they clearly promised. I am left with two useless overpriced lights that can't be charged! And they still haven't fixed their website, so people are continuing to be duped!

… and nothing more.