Bewertungen

Love the helmet, its functionality and how easy it is to set up and connect. But I will never again order from Lumos directly. Customer service is completely overwhelmed and takes forever to reply / doesn’t seem to receive your answers at all. I needed an additional remote and ordered it from a 3rd party vendor. Got it way faster and with much less hassle then when I ordered from Lumos directly.

L'éclairage est défaillant suite à une mise à jour. La connexion est impossible. Le service client ne répond pas. Je suis très déçu vu le prix du casque et ne recommande pas cette marque.

You still have my money, and I don’t have the item because you labeled it incorrectly. As a result, the package couldn’t be delivered. It was returned to you a long time ago, and I still haven’t received a refund. Truly outrageous.

Best of

when I assemble the mount
due to too strong fastenning
small steel ring of connection part was broken
(between end of the steel mount and light mount)

I really like this helmet. It is a bit heavier it the features are worth the extra weight. You will definitely be seen with this kit on. Only issue I had was registering it but Lumos is getting back to me on this.

The helmet is not working and technical support is not responding.The helmet cannot upgrade the firmware. The orange lights are flashing all the time and the helmet cannot connect to my phone. I want to return it. But I'm afraid I won't have the helmet or the money.

Illustration red but white sent very disappointing. It is a great light though

It works good with firefly. The helmet fits good on my „Münsterlander“ head. A perfect combination for Security on a bike.

customer support for returns does not work at all

They are all in cold quality, but two of the clips are broken and so I can’t use them. That’s fat.

It tooks a few minutes following instructions and now my head stays warm on chilly mornings. A surprising benefit is that my situational awareness is better as I no linger have the wind whistling in my ears. I’m loving the modular aspect of my Lumos

The weather has not been biker friendly so just by trying it on several times I really like the helmet especially the fit. I am pleased to find a larger size that fits comfortably. I was able to get a nice gray that is close to the color of my e-bike.

The helmet never arrived, I wrote the support team several times but they did not respond. My money is still gone

I finally got to ride again and used the remote turn signal switch. It is great. It reminds you it is still on if you forget or delay turning it off. Nice features and easy to use.

The original cable broke after only 3 years . Therefore needed to buy an expensive replacement . It’s s pity these cables are not standard USB-C

Ist schon irgendwie genial wie das funktioniert ich hoffe das die Autofahrer das Licht gut sehen

Great product, fantastic visibility to let those behind me (vehicles) that gets their attention that a cyclist is ahead.
I give it 5 stars, the only product enhancement would be the equipped turn signal device. After a couple battery changes, the slot is weak and widens to where you cannot replace a drained battery.

Being able to make adjustments to how the blinkers work is neat too

I wrote two emails regarding the missing order without any response. No refund until now

… and nothing more.

I really like how this Ultra E-bike helmet integrates with the lighting ecosystem. The easy off buckle is great. A major weakness is the face shield. If it gets scratched or damaged, it is not easily replaceable since the clear polycarbonate portion is integrated with the front side lights. One would have to replace the entire electrical assembly with the face shield. An opportunity for Lumos would be to make tear offs for the face shield like are made for motorcycle/race car helmets. I’d definitely buy some to protect the faceshield.

The only issue that I have is that the adjustment and inner helmet sometimes rest on my ears. Sometimes I get the perfect adjustment but other times I am adjustments mid ride.

Once the helmet has that "fit" i consider it to be a great helmet.

I've been using the Lumos Ultra paired with the Firefly Mini for about two weeks now, and it's been fantastic. The whole setup is super straightforward — from the initial install to the well-designed mobile app. The pairing between helmet and lights works seamlessly, and being able to turn all the lights off at once? Amazing. The magnetic mounts? Also amazing. Visibility overall? You guessed it — amazing!

I've been riding around Toronto and have already gotten compliments from motorists, cyclists, and pedestrians. I even ordered extra mounts so I can replicate the setup on my cargo bike. The remote is a great addition too — love the turn signal feature.

If I had to nitpick, the only downside is the automatic brake light feature. In Toronto (aka “Pothole City”), it’s hard to get the remote to distinguish between actual braking and sudden jolts from bumps. But honestly, that’s more of a Toronto problem than a Lumos one. 😂

I’ve already been recommending Lumos to all my cyclist friends. You can never be too visible — but it’s important to be considerate too. I really appreciate that Lumos lights are bright enough to alert, not blind. Safety and kindness go hand in hand.

Winter Liner