Reviews

Lumos Remote (USB-C charging) + Handlebar Mount

Light and charger were not delivered but paid. No reply After Devers days

I have NOT received my package yet. It has been sent but was returned to you again and I have no idea what was written on the parcel. I gave the same address as for previous orders and all my Kickstarter orders as well.
Support does not react at all or takes days and then does something without prior communication. Very disappointed.

Light are bright and easy to sync and use with the app

I love your helmets!!!

Die Idee zum Produkt ist wie immer gut, aber die Umsetzung lässt es wie (fast) immer an Qualität mageln. Der Halter ist nicht nur an einer Stelle gebrochen, sondern er zerbröselt regelrecht.
As always, the idea for the product is good, but the realisation is (almost) always lacking in quality. The holder is not only broken in one place, it is literally crumbling.

I have bought my Lumos Ultra some years ago in (one of their?) first crowdfunding campaings. The helmet is great I still wear it literally every day. Of course the padding wears out after a while so I finally ordered a replacement. Although the packaging suggests it´s a padding for the Lumos Ultra, it looks more like a universal kit that´s available off Amazon for a fraction of the price. At least it´s defintely not what had come originally with the helmet and especially the front padding does not fit the original way. It still works though, however, I expected a 100% suitable spare part from a specialised company like Lumos. Mind you, it´s not a 29.99 helmet from the bike assortment at Target´s or so...

Thanks a lot .

J’ai acheté le casque Lumos Ultra E-Bike et je suis très contente de mon achat. Avoir une visière, des lumières avant/arrière, des clignotants et la norme Mips je suis ravie et je me sens beaucoup plus en sécurité ! La seule amélioration que je pourrais imaginer serait d’avoir une version avec un design moins sport avec plus de choix de couleurs, même si je trouve ce vert très joli !

I ordered the charging cable, and I received a boat identification number plaque... wtf?
I wrote to Lumos about this and I'm still waiting after more than a week, still no news from them. Lumos! I don't have any boat, but I have a helmet I would like to charge, please!

Great item!!!

Great products. Quality meets expectation and the desing is well thought out. Unfortunately customer service hasnt replied to my question about buying spare visor after 2 weeks, but I havent had any problems yet.

I have been waiting for this product for over two months now and the delivery company in Toronto has not been able to deliver my purchase and the support team has not been helpful at all. The only help was from Shopify when I reported to the platform that I have not received my order. Shopify acted by contacting the vendor, but I am still waiting – I will be filling a second complaint to Shopify about this vendor.

PLEASE DELIVER MY ORDER OR PLEASE REFUND MY PURCHASE.

The lights work great, the sync is super (turn 1 light off, all lights go off, the other way round would be handy as well, but then there should be something powered on all to time which costs battery life)

One thing the Lumos Firefly Rear Turn Signal Mount, can't be mounted under my saddle. Cause i use often bags, dog basket, ... It would be nice to have an option to mount it at the back of the carrier bar. But that' don't work out easy as well. So i need to figure out something to make this work. So that's not as easy to set up as i tought it would be.

I ordered it for my Ultra E-Bike Helmet because my front pad was coming loose. It has a different shape than the pads in the helmet but it has tons of the little velcro stickers which was what I really needed since the front pad was in good condition but no longer sticking to the helmet. Replacing the old sticker solved my problem.

After speaking with the team I was able to upgrade my Lumos remote to a USB-C model. I am very pleased with this outcome and can happily add this remote to my USB-C family of devices!

Everything about Lumos is wrong. Its products are inferior. Its client service is hapless, incapable, non-responsive. The helmet I bought was a Matrix. Switching it on was always finnicky, until it no longer switched on. Reason: flawed design. As the on-button is integrated in the straps, the cabled get disattached easily. Also, the helmet did not want to pair with the phone repeatedly. Return to sender of helmet 1. Lasted under a year. My first experience with the client service was not too bad. Enter its replacement: an Ultra e-bike. Seemed a sturdier built. It lasted less than 3 months before problems began. Reason: bad software design. At the 1st attempt to update the firmware, the helmet turned into a X-mas tree, with all light blinking intermittently. Nothing helped. Most disappointing however is the utter uselessness, disregard and lack of professionalism of Lumos client service. It took me three months for them to actually engage in a conversation, despite repeated reminders. Of course, it used all the tricks of the book: ignore messages, provide incomplete information, ask the client to do the same useless procedure over and over, while pretending to want to help. Of course, Lumos does not provide a postal address nor does it provide you the contact details of the complaints department when you ask for them. Everything gets channeled through a single form, which allows the company to slice up communication chains and ignore complaints. I wanted a refund and in the end I got a replacement helmet. How long is nr. 3 going to last? I'm betting on 2 weeks. I'm deeply disappointed and disgusted by Lumos and its products. I consider the company to be a fraud.

Absolutely love the Matrix helmet—my son is obsessed! He wears it not only while riding but anytime a bit of light is needed, which speaks volumes about its comfort and style. The helmet’s eye-catching, programmable LED display and integrated turn signals make him stand out safely and confidently on the road.

This unique Lumos charging cable fits perfectly with its magnetic link, delivering effortless connection and fast charging—ideal for those always on the move. It’s clear Lumos has thought through both design and convenience.

I’m also incredibly impressed with Lumos’ customer service. They’ve been responsive and supportive with all my inquiries, making the whole experience seamless and reassuring. The premium build quality, weatherproof design, and safety certifications of the helmet add even more confidence to our rides.

Thank you, Lumos, for lighting the way with innovation, style, and outstanding support. We look forward to many more well lit rides and future purchases! *8vD

Recently had a head on crash with another cyclist who turned into my path as I was doing 25kms/hr. I was tossed head first over him, landing directly onto top of my head. The Lumos Ultra with MIPS definitely saved me from serious head injuries or worse. Apart from some scalp bruising and headache I had no significant head injuries. The helmet did not crack but had multiple dents over the top surface.
I had no hesitation ordering a new Lumos Ultra 2 with MIPS. The new version is more sleek and feels lighter. I have no hesitation recommending this helmet to my cycling friends who have been very impressed with the built in lighting. So safe, making me more visible and now I can testify safer in an accident.

They are sending damaged helmets! And they are not responding about replacement!

It is great. Super illumination and high visibility for others on the road. It’s all about being seen.

I ordered the bug net, the visor and the winter bonnet for my Lumos helmet. Simple ordering process, fast, problem-free delivery. All accessories fit very well. Highly recommended

Danke an das Lumos Team, für diesen sehr guten Service. So ein sehr guten Service und Kulanz erlebt man selten. DANKE an das komplette LUMOS Team! Grüße!

I have received damaged helmet. And they claim it was new. Since comply no refund no will of replacement. This is SCAM.

I received it.. great product